Shipping policy

✨SHIPPING DELIVERY TIMES✨ (this is in addition to the processing time) 

• 1-3 weeks within the U.S.
• 2-12 weeks International
• Custom Orders -Dates Vary

Tracking information will be provided once your order has been marked as “Shipped”.  Please remember that I have no control over the shipping times, as I am not responsible for the shipping process, but will do my best to help with any issues that may arise.  I am not responsible for lost or stolen packages once it has tracking and left to addressee. Adding insurance to your order will help for safe arrival.

 

🚨🚨SHIPPING UPDATES🚨🚨

Please allow for extra shipping times when ordering. Unfortunately, we cannot guarantee dates when shipping orders and make no promises of delivery dates. We are NOT responsible for any delays due to mail carriers and will not issue any refunds due to these delays. We will not offer refunds due to packages that were marked as delivered but were lost/stolen. To file a claim for a lost/stolen package that was marked as delivered you will need to contact your local shipping agency that the order was shipped with along with local police department to file a stolen package claim.

 

SHIPPING QUESTIONS:

 

HOW MUCH DO YOU CHARGE FOR SHIPPING?

We charge shipping fees based on weight, destination of the package, and your chosen carrier. You can simply add the items and calculate the shipping fee in your shopping cart. 

 

CUSTOMS & FEES FOR INTERNATIONAL PACKAGE

International orders are subject to the receiving country's import fees, duty, taxes and/or brokerage fees. These funds are NOT paid to Charming Chapters nor are they set by Charming Chapters. Rather they are paid to and set by your home country's government as per import/export regulations and charged by your local postal carrier. Funds are due upon receipt in accordance with your local import and postal regulations.  Charming Chapters does not accept these fees on your behalf, you are responsible for these fees upon receipt of order.

 

HOW DO I TRACK MY ORDER?

You will get an email once your order ships with all tracking information. 

What if my order has a preorder?

If you ordered multiple items and one of them is a preorder, all items will ship together once the preorder is ready for shipment. 

 

WHAT TO DO IF MY PACKAGE IS LOST DURING DELIVERY?

LOST ITEMS

*Once items are shipped via your chosen shipping method, we are no longer responsible for your order. However, we do try to help as best as we can*

We understand that sometimes things can get lost along the way.

If your package was marked as delivered by the mail carrier, but you have not received it, please make sure to double check that you have input the correct address in your initial order. If there is an error, your order is most likely on its way to us and we will ship it right back out to your correct address!

If your address and information are correct, please check with your local post office and let us know of the situation, so we can assist as best as we can. We ask that you open an investigation with your mail carrier so they can look for the package, as we are unable to. If they're unable to find the package, please let us know and we will work to help send you the items that you ordered based on what we still have in stock. 

 

STOLEN ITEMS 

If your package was stolen, please file a mail theft claim with USPS or UPS, as well as a complaint with your local police station. Additionally, please let us know so we can assist as best as we can.

 

FAILED DELIVERY

If your order is returned to us due to failed delivery, please email us at charmingchapters@hotmail.com so we can get the correct address for you and prepare to reship. Please note that we are not responsible for the second shipping fee if the order was returned due to an error on the customer’s part. 

 

INCORRECT ADDRESS

As it is the buyer’s responsibility to provide the correct address when placing an order, it is also our responsibility to ship to the address provided to us. Please make sure to input the correct shipping address when placing your order.

If you notify us about the incorrect address before your order has been fulfilled, we will try our best to correct it for you. Please understand it is difficult to guarantee we will be able to modify your order so please email us ASAP after you notice the wrong address was provided.