Refund policy

RETURN POLICY

We know that mistakes happen on both our end and the mail carriers. If you ever have any concerns about your order, please send us an email at charmingchapters@hotmail.com within 5 days of delivery.  We are happy to work and try to make things right. However, sometimes things are out of our control. We will try our best to make things right as we are all human. 

We do not accept returns, but please contact us if you have problems with your order

Please note that if items are lost or damaged during mailing, we are not responsible. However, please still let us know and we will try our best to fix it.

 

CAN I CANCEL MY ORDER?

We do not accept cancelations; however, if there was a mistake when placing your please message us ASAP and we will do our best to work with you to find a solution.

THERE IS A DEFECT IN MY ORDER, WHAT SHOULD I DO?

Please email us at charmingchapters@hotmail.com and we will help make this right ASAP.