Terms of service
WHERE ARE YOUR ITEMS MADE?
All items are made and/or designed by either the Charming Chapters team in North Dakota or with the assistance of other businesses throughout the United States.
WHERE DO YOU SHIP TO?
We currently ship to locations in the United States and Canada on our website. However, on our Etsy site we are able to ship internationally to the following countries: Canada, United Kingdom, Australia, New Zealand, Ireland, Mexico, US Virgin Islands. (Sorry other international friends!)
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Current processing times are posted at the top of the website. Please keep in mind, that once an item is shipped through your chosen shipping, we are unable to control any delays or lost packages. We do know how exciting it is so we try to get orders out as soon as possible. If you have purchased a custom sleeve or a preorder product, please check the product's description for their processing time.
Due to holidays and unexpected shipping delays we are not able to guarantee the delivery times. USPS is no longer required to scan packages at the time they receive them during such times and this is leading to lost packages and delayed tracking updates. We are not responsible for this, but are happy to do what we can to help at charmingchapters@hotmail.com
WHAT DOES HANDMADE ENTAIL?
When an item says handmade, that means it is made with love and is going to be unique! No handmade items will be exactly alike. Any uneven lines or imperfections are stitches of love! All sizes are approximate and each item will vary in appearance due to fabric designs.
I HAVE A COUPON. HOW DO I APPLY IT?
When it is time to check out, you can apply your coupon in the check out section or during the checkout process. Please keep in mind that coupons can not be used with any other coupons or promotions.
HOW DO I SIGN UP FOR THE REWARDS PROGRAM? HOW DOES IT WORK?
You can sign up for the Charming Chapters rewards program by clicking the pink box on the bottom right of the website. The program gives you several ways to earn “bookish bucks” to redeem on future Charming Chapters purchases.
- Earn points with every purchase. After you reach 1000 points, you will receive $10 off coupon and a $20 off coupon when you reach 2000 points.
- Share your referral link and for each referral, you both will receive a $5 off coupon.
Click here to find out more about our rewards program .
DO YOU OFFER WHOLESALE?
Yes! We have worked with many authors, publishing companies, and small businesses on wholesale orders.
Wholesale items that we offer include: fabric book sleeves, standard and acrylic bookmarks, vinyl stickers as well as sticker sheets, dust plug charms, printed book covers/dust jackets, drinkware, keychains, ornaments, various stationary, and so much more! We also offer various design services for all of these items if you are in need of custom products.
Please email us at charmingchapters@hotmail.com if you are interested in more information about our wholesale prices and processing times.